Refund and Returns Policy

At SeoulSkillshare, we are committed to providing high-quality digital educational services designed to help students learn the Korean language through structured, practical, and accessible online programs. Our courses are carefully created to support learners at different stages of language development and are delivered entirely through digital formats.

Because all products offered by SeoulSkillshare consist of online courses, educational materials, and downloadable learning resources, specific policies apply regarding refunds and returns. Digital educational products differ from physical goods, and once access to course materials has been granted, the product is considered delivered.

By purchasing any course or educational service from SeoulSkillshare, customers acknowledge that they are purchasing digital learning content that becomes accessible immediately after the purchase process is completed.

To maintain transparency and ensure a clear understanding of our policies, please carefully review the following important points regarding refunds and returns:

✦ All services provided by SeoulSkillshare are digital educational products delivered electronically through our online learning platform.

✦ Our courses include digital materials such as video lessons, educational guides, practice exercises, downloadable resources, and structured learning modules.

✦ Because these materials are delivered digitally and access is typically provided immediately after purchase, they cannot be physically returned.

✦ Once a customer has received access to a course or has downloaded any educational materials, the purchase is generally considered final.

✦ Refund requests are typically not granted after course access has been activated, as the full educational content becomes available to the customer at that point.

✦ Refunds may be considered only under limited circumstances, such as duplicate payments, technical transaction errors, or billing issues.

✦ If a customer believes that a payment has been processed incorrectly or duplicated, they are encouraged to contact our support team so the situation can be reviewed.

✦ In cases where customers experience technical issues that prevent them from accessing purchased course materials, our team will make every reasonable effort to resolve the problem and restore access.

✦ We strongly encourage customers to contact our support team before submitting a refund request so that technical problems or access difficulties can be addressed quickly.

✦ Refund evaluations, when applicable, are handled individually and may require verification of the purchase and transaction details.

✦ If a refund is approved, the amount will be returned to the original payment method used during the purchase transaction.

✦ Processing times for approved refunds may vary depending on the payment provider or financial institution involved in the transaction.

✦ SeoulSkillshare reserves the right to decline refund requests that do not meet the conditions outlined in this policy.

✦ We also reserve the right to update or modify this policy when necessary to reflect changes in services, payment systems, or legal requirements.

Our goal is to ensure that every student receives valuable educational content and a positive learning experience. We strive to provide clear course descriptions and transparent information so that customers can make informed decisions before purchasing any program.

If you have questions regarding course access, technical issues, or billing matters, our support team is available to assist you and help resolve any concerns related to your purchase.

By completing a purchase on SeoulSkillshare, you confirm that you understand and agree to the terms described in this Refund and Returns Policy.